Privacy Policy
Last updated: February 3, 2025
At Fiducian, we understand that your privacy is important. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services. We are committed to protecting your privacy and being transparent about our data practices.
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when you interact with our website or services. This may include your name, email address, phone number, company information, and any messages or inquiries you submit through our contact forms. We only collect personal information when you choose to provide it to us, such as when requesting information about our services or contacting us for support.
If you become a client, we may also collect additional information necessary to provide our accounting services, including business financial information, tax identification numbers, and other relevant business documentation as required for professional service delivery.
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type, operating system, pages visited, time spent on pages, referring website, and similar usage information. This data helps us understand how visitors interact with our website and improve the user experience.
We collect this information through cookies and similar tracking technologies. You can learn more about our use of cookies in our Cookie Policy.
Analytics and Third-Party Services
We use analytics services to help us understand website traffic patterns and user behavior. These services may collect information about your visits to our website and other websites, including pages viewed, links clicked, and other actions taken. This information is collected using cookies and similar technologies and is typically anonymous, though it may be associated with your IP address or device identifiers.
How We Use Your Information
We use the information we collect for the following purposes:
- • Service Delivery: To provide and deliver the accounting services you request, including communicating with you about your account and services
- • Communication: To respond to your inquiries, send you information you request, and provide customer support
- • Website Improvement: To analyze website usage, understand visitor preferences, and improve our website functionality and content
- • Marketing: To send you information about our services, updates, and promotional materials, where you have consented to receive such communications
- • Legal Compliance: To comply with applicable laws, regulations, legal processes, and professional accounting standards
- • Security: To protect against fraud, unauthorized access, and other security concerns
We process your personal information on the basis of legitimate business interests, contractual necessity, legal obligations, and your consent where required by law.
How We Share Your Information
We respect your privacy and do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you, such as hosting providers, email service providers, or analytics platforms. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- • Professional Advisors: We may share information with lawyers, accountants, auditors, and other professional advisors as necessary in the course of professional services they provide to us.
- • Legal Requirements: We may disclose your information when required by law, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Data Security and Protection
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- • Encryption of data in transit using industry-standard SSL/TLS protocols
- • Regular security assessments and updates to our systems and infrastructure
- • Access controls limiting data access to authorized personnel only
- • Employee training on data protection and confidentiality obligations
- • Secure data storage practices with regular backups
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you of any data breach as required by applicable law.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the nature of the information and the purpose for which it was collected:
- • Contact Inquiries: Information from contact forms is typically retained for one to two years to maintain a record of our communications and follow up if needed.
- • Client Records: Financial and business information related to our accounting services is retained for the period required by professional accounting standards and applicable laws, typically seven years or longer.
- • Analytics Data: Website analytics data is typically retained for up to 26 months.
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly in accordance with applicable laws.
Depending on your location, you may have additional rights under data protection laws, including:
- • Right to Access: You can request access to the personal information we hold about you
- • Right to Rectification: You can request correction of inaccurate or incomplete personal information
- • Right to Erasure: You can request deletion of your personal information in certain circumstances
- • Right to Data Portability: You can request a copy of your personal information in a structured, machine-readable format
- • Right to Object: You can object to certain types of processing, including direct marketing
- • Right to Restrict Processing: You can request that we limit how we use your personal information
To exercise any of these rights, please contact us using the information provided on our contact page. We will respond to your request within the timeframe required by applicable law, typically within 30 days.
International Data Transfers
If you are located outside the United States, please be aware that information we collect may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your country of residence. By using our website and services, you consent to the transfer of your information to these locations. We take steps to ensure that your information continues to receive appropriate protections wherever it is transferred.
Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page and update the "Last updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy. For material changes, we may provide additional notice such as an email notification or prominent notice on our website.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our contact page. We take privacy matters seriously and will respond to your inquiry as promptly as possible.